Support Tickets

BEFORE YOU SUBMIT A TICKET PLEASE TRY THE FOLLOWING:

NOTE: If this is a service quality related issue, like a channel being offline or and EPG issue, please go to the forum to submit your issue, you can report ALL service related issues there for a faster response. These tickets below are for Sales, setup and connectivity issues only.
https://forums.ultrabox.site

Tickets

(** We will ask if you have done the following, and if not, we will ask you to do so before we start **)

  • Restart ALL network devices – Routers, modems, IPTV device (mag box, android tv boxes etc.)
  • WIFI connections can be very fragile, and tend to make streaming IPTV unreliable, we do not recommend using WIFI to stream our service, please consider a wired connection for the ultimate quality and reliability.
  • Using a VPN? turn it off and try connecting with it off, we support VPN’s but sometimes they have issues which can affect your service.
  • clear the caches of your devices and apps
  • Buffering issues? contact us, we can provide a alternate link if you are using an older playlist URL ending in M3U, delete the “ts” at the end of your playlist link and replace it with “m3u8” ( =ts change to =m3u8)

If you are going to submit a ticket for help with a technical issue, please kindly provide the following:
– Device type and model? (smart tv, android box appletv, MAG etc.)

– What app are you using?
– WiFi or wired/direct connection?

Support Tickets

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