Support Tickets

M3U8 Playlist Domain:  http://fireflytv.xyz

Portal Users please use: http://fireflytv.xyz/c  or  http://portal.fireflytv.online/c

Epicstream App users:   Please log out and log back in if you are having connection issues

If you need help with this, please kindly submit a support ticket


BEFORE YOU SUBMIT A TICKET PLEASE TRY THE FOLLOWING:

NOTE: If this is a service quality related issue, like a channel being offline or and EPG issue, we cannot help you at this time,we will be able to shortly, but we do not have an avenue to report channel quality issues.

These tickets below are for Sales, setup and general connectivity issues only.

Tickets

(** We will ask if you have done the following, and if not, we will ask you to do so before we start **)

  • Restart ALL network devices – Routers, modems, IPTV device (mag box, android tv boxes etc.)
  • WIFI connections can be very fragile, and tend to make streaming IPTV unreliable, we do not recommend using WIFI to stream our service, please consider a wired connection for the ultimate quality and reliability.
  • Using a VPN? turn it off and try connecting with it off, we support VPN’s but sometimes they have issues which can affect your service.
  • clear the caches of your devices and apps
  • Buffering issues? contact us, we can provide a alternate link if you are using an older playlist URL ending in M3U, delete the “ts” at the end of your playlist link and replace it with “m3u8” ( =ts change to =m3u8)

If you are going to submit a ticket for help with a technical issue, please kindly provide the following:
– Device type and model? (smart tv, android box appletv, MAG etc.)

– What app are you using?
– WiFi or wired/direct connection?

NOTE: If this is a channel related issue, like a channel being offline or and EPG issue, we cannot help you at this time, we will be able to shortly, but we do not have an avenue to report channel quality issues at this moment.

These tickets below are for Sales, setup and general connectivity issues only.