BEFORE YOU SUBMIT A TICKET PLEASE TRY THE FOLLOWING:
NOTE: If this is a service quality related issue, like a channel being offline or and EPG issue, please go to the forum to submit your issue, you can report ALL service related issues there for a faster response. These tickets below are for Sales, setup and connectivity issues only.
(** We will ask if you have done the following, and if not, we will ask you to do so before we start **)
- Restart ALL network devices – Routers, modems, IPTV device (mag box, android tv boxes etc.)
- WIFI connections can be very fragile, and tend to make streaming IPTV unreliable, we do not recommend using WIFI to stream our service, please consider a wired connection for the ultimate quality and reliability.
- Using a VPN? turn it off and try connecting with it off, we support VPN’s but sometimes they have issues which can affect your service.
- clear the caches of your devices and apps
- Buffering issues? contact us, we can provide a alternate link if you are using an older playlist URL ending in M3U, delete the “ts” at the end of your playlist link and replace it with “m3u8” ( =ts change to =m3u8)
If you are going to submit a ticket for help with a technical issue, please kindly provide the following:
– Device type and model? (smart tv, android box appletv, MAG etc.)
– What app are you using?
– WiFi or wired/direct connection?