HAVING TROUBLE WITH THE EPIC APP?
PLEASE LOG OUT & BACK INTO THE APP, AND OR UPGRADE TO v2.1 HERE:
Please See bottom of page for support tickets
BEFORE SUBMITTING A TICKET:
CHECK YOUR SET UP, RESTART YOUR GEAR,
ALL Setup Guides can be found on our main support site: https://fireflytv.online/all-setup-guides
Still having issues Technical Support issues?
Want to ask a question before you buy?
Having technical issues? before you submit a ticket, please kindly consider the following as we will likely ask you to do this first before we start troubleshooting, as Troubleshooting is a process of elimination, so please help us help you by trying the following first.
- Restart ALL network devices – Routers, modems, Streaming device (mag box, android tv boxes etc.
- WIFI connections can be very fragile, and tend to make streaming unreliable, we do not recommend using WIFI to stream our service, please consider a wired connection for the ultimate quality and reliability.
- Using a VPN? turn it off and try connecting with it off, we support VPN’s but sometimes they have issues which can affect your service.
- clear the caches of your devices and apps
- Buffering issues? contact us, we can provide a alternate link if you are using an older playlist URL ending in M3U, delete the “ts” at the end of your playlist link and replace it with “m3u8” ( =ts change to =m3u8 )
Please kindly read all above info before submitting a ticket, it could save you a lot of time, and having to wait for us to respond too 🙂
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